Frequently Asked Questions
Do you have access to a "private-line"?
Yes, we do have access to some private lines. We also have access to services aside from ePacket such as SF, DHL E-Commerce, 4px etc.
What are the delivery times and could you show proof?
Our ePacket is pretty much the fastest available, this is mainly due to our location and super efficiency. On average, it takes 10 days for delivery, door to door.
Some EU destinations have blazing the fastest delivery times including UK & Germany which can arrive in 4 days! Tracking numbers below are not cherry picked but randomly selected – we believe in honesty and transparency so we have not deliberately chosen the fastest 4-5 day results across the board, even though that would be very easy to do it would paint a false, deceiving picture - not how we work!
Are all shipments fully trackable?
Yes, all of our parcels have end to end tracking meaning you will be able to see that the customer has received their order. We also have options of cheaper, untracked services if you are sending very low ticket, light items
What’s your average processing time for products you DON’T have in stock?
On average within 2-3 days
What’s your average processing time for products you have in stock?
We process within 1 working day
Does your dropshipping service have an app?
Yes, our app syncs with your store so that we can see orders as and when they come through, no need for csvs back and forth, unless of course you prefer CSV fulfilment, we can also use this method, whichever you prefer
Yes, our app will automatically update the tracking numbers, no need for CSVs
At what stage in the fulfillment process do you upload the tracking code to our e-com store?
As soon as the parcel is dispatched from our warehouse our app will automatically push the tracking number to your store
What happens if a package was not delivered to the customer?
If the customer is at fault due to an incorrect address or any other error, we will be unable to cover this
If a product is damaged on arrival or gets lost in transit is this something you cover?
We will send out replacements to any customers where parcels have been lost in transit
Can customers return to you?
Yes, we will restock the returned items
How many hours a day and days a week will your team be available to contact?
We are available to contact around the clock, 7 days a week but office hours Mon-Sat 9:00-18:00 so can only pack and send parcels within these times
Can you recommend best-selling products for me?
Yes, however, as we take our customer’s businesses and privacy very seriously, we will never recommend hot selling products which our customers are dropshipping to protect their performance
Can you get any items from China?
We are able to source pretty much ANYTHING from China, even if you can’t find it on Aliexpress
Can you put stickers with a logo of our store for each package?
Yes, in fact this is the most cost-effective branding option and can be done fairly cheaply and quickly
We are located in ZhengZhou, Henan, China
Can you take product pictures?
Yes, we offer professional photo and video services amongst many others to help take the load off your shoulders, this way you can concentrate on what you are best at and enjoy doing
Can I order in bulk and/or single products?
We can help you order whatever you like and however many you wish. Of course, it wouldn’t be cost effective if you just ordered one product at a time and it would be much more expensive than AliExpress or any other dropshipping platform for that matter
Do you need a link to the AliExpress product so you know what to look for when buying directly from the suppliers?
Can you beat Aliexpress on price 100% of the time?
Majority of times, yes. It will depend on volume and is negotiable. Having said that, we are not here to compete on price because we offer a far superior, western managed service – the best sourcing, fulfilment and branding company in China, hands down
Is the price per package sent or per SKU?
Our main fee is a $2 per parcel packing fee (not SKU) for non bulky items. For larger or more fragile items that require much more packaging materials, there may be an additional fee to cover the costs, this ensures the products arrive safely. Shipping and products are invoiced at COST price, our only charge is the $2 fee + 2% sourcing fee
You will have access to me and my team's Slack group and direct access to my FB Messenger and Skype channels
Is it possible to have our own (custom) flyers in the package?
Yes, we offer basic to full branding options and can work with you to create a true branding experience for your customers